Terms of Service

These terms apply to the house cleaning services that AngeleSelegna Cleaning Services LLC («we», «us») provides in Seattle and the Eastside, Washington. When you book with us, online or by phone, you accept these terms. Please also read our Privacy Policy.

Quotes and bookings

Every price is given in a written quote, based on the size and condition of your home and the service you choose. A booking made on our website is a request until we confirm it by email. If you paid a deposit, it is applied to your final price.

If the home is very different from what was described (size, condition or extra areas), our team will let us know before continuing and we will talk with you before doing any extra work.

Cancellation and rescheduling

• Please give us 72 hours’ notice if you need to cancel or change the date. It helps us offer that time to another family.
• 48 hours or more before your appointment: no charge. If you paid a deposit, we refund it in full or move it to your new date.
• Less than 48 hours before your appointment: a $50 late cancellation fee applies. If you paid a deposit, the fee is taken from it and the rest is refunded.
• Lockouts: if our team arrives at the scheduled time and cannot get in (no one opens the door, the code or key does not work, or the home is not safe to enter) and we cannot reach you, a $50 lockout fee applies and we will help you find a new date.
• To cancel or reschedule, call or text (206) 880-3784 or email cleaningservicesllc.a.s@gmail.com.
• If we ever need to reschedule because of weather, illness or an emergency, we will tell you as soon as possible and there is no charge to you.

24-hour re-clean guarantee

If you are not happy with any area we cleaned, tell us within 24 hours of your cleaning (photos help). We will come back and clean that area again at no cost. Our guarantee is a free re-clean of the areas included in your service.

Access, utilities and pets

Please make sure we can get in at the scheduled time and that water and electricity are working. Write access details (door code, key location, alarm, parking) in your booking or send them to us; they are shared only with the team assigned to your cleaning. Please keep pets in a safe area during the visit.

Valuables and damage

Before your cleaning, please put away cash, jewelry, important papers and very fragile or sentimental items. Our team works with care. If something is damaged, tell us within 24 hours of your cleaning so we can review it with you. We are licensed and insured.

A respectful and safe workplace

We treat your home with respect and we ask the same for our team. We may stop or decline a service if our team is treated with disrespect, harassed or asked to work in unsafe conditions.

Our team

We ask that you schedule all services through AngeleSelegna Cleaning Services and do not hire our team members directly while we serve your home. If you would like the same cleaner every time, just ask us and we will do our best to schedule it.

Tips

Tips are optional and always appreciated. Every tip goes 100% to the cleaner who served you.

Before and after photos

When you accept a quote, you allow us to take before and after photos of common areas for our records and our portfolio of completed work. We never photograph people, faces, personal items, documents, mirror reflections or anything that shows your address. All client information is kept confidential.

Changes to these terms

We may update these terms for future bookings. The date of the current version is shown at the top of this page. The version you accepted when you booked applies to that booking, and a copy of the link is included in your booking emails.

Governing law and contact

These terms are governed by the laws of the State of Washington. Questions? Call (206) 880-3784 or email cleaningservicesllc.a.s@gmail.com.